Return Policy
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Return Policy
At Unity Scrub Line, your satisfaction is our top priority. We want you to love your purchase, and if for any reason you are not completely satisfied, we're here to help. Please read our return policy carefully to ensure a smooth and hassle-free return process.
Returns and Exchanges
30-Day Return Window
You have 30 days from the date of delivery to initiate a return or exchange for eligible items.
Eligibility
To be eligible for a return or exchange, items must meet the following criteria:
Unworn and Unused: Items must be in their original condition, unworn, unwashed, and with all tags and labels attached.
In Original Packaging: Items must be returned in their original packaging.
Receipt or Proof of Purchase: You must provide a valid proof of purchase, such as your order number or a copy of your packing slip.
Non-Eligible Items
The following items are not eligible for return or exchange:
Customized Items: Items with custom embroidery or alterations are final sale and cannot be returned or exchanged.
Clearance and Final Sale Items: Clearance and final sale items are non-returnable and non-exchangeable.
Initiate a Return or Exchange
To initiate a return or exchange, please follow these steps:
Contact Customer Support: Reach out to our customer support team at [Contact Email] or [Customer Support Phone Number] to request a return authorization. Please provide your order number and details of the item(s) you wish to return.
Pack Your Items: Carefully pack the items you want to return, ensuring they meet the eligibility criteria.
Return Shipping: You are responsible for the cost of return shipping, except in cases where we made an error with your order.
Receive Authorization: After your return request is approved, you will receive detailed instructions on where to send your items.
Refunds and Processing
Once we receive your return and inspect the items, we will process your refund or exchange. Please allow up to [X business days] for the refund to appear in your account or for your replacement items to be shipped.
Contact Us
If you have any questions or need assistance with your return or exchange, please don't hesitate to contact our customer support team at [Contact Email] or [Customer Support Phone Number]. We're here to assist you every step of the way.
Defective or Incorrect Items
In the rare event that you receive a defective or incorrect item, please contact us immediately, and we will resolve the issue promptly by providing a replacement or issuing a refund, including return shipping costs.
Stay Informed
Stay informed about your order status and returns by logging into your Unity Scrub Line account on our website.